I hate United Airlines

Let me tell you why -
So I use Student Universe when I book airfare. If you don't know about it, its amazing. If you have a student email address (even if you're an alumni) you can get really cheap airfare. With only two weeks notice I got round-trip tickets to NYC from Knoxville for $240. That is pretty solid.
Unfortunately I had to book it on United Airlines. I was supposed to fly out of Knoxville into D.C. (Dulles), then D.C. to Laguardia in NYC. I was leaving Thursday night at 7:22 and would be in NYC by 10:47. Not a bad gig really.
I checked-in online during class that day, because I was bored in class and thats what I do. I showed up at the airport about 50 minutes before my flight, ready to go. I couldn't print my boarding pass at home because I had no ink in my printer (of course) and I went to the counter to get a copy of my boarding pass. When I went to the E-Ticket check-in terminal, I was instructed to "proceed to the U.S. Airways ticket counter"...
What?
U.S. Airways?
For a minute I was afraid I was an idiot, that I was flying U.S. Air the whole time and I just wasn't paying attention...
I checked with the guy at the desk, and without hesitation (or explanation) he sends me to the U.S. Airways counter. I might add that, while the Knoxville airport isn't very large, United is at one end, and U.S. Airways at the other - So I get to carry my bags all the way across the lobby of the airport.
Let that be the worst of it!
When I get the U.S. Airways counter, someone finally gives me an explanation. The flight to D.C. is delayed to the point that I wouldn't make the NYC Connection. As a result, United has booked me to Charlotte with U.S. Airways, which will then get me to NYC only 45 minutes later than it was originally going to happen.
Whatever, not too bad. I got there, the weekend was great. Monday it was time to go...This is where things got messy.
I admit, the weather in the Midwest and Northeast wasn't so hot that day...
I get to Laguardia to checkin for my flight, and I get in the E-Ticket line again. I wait. I wait. 30 minutes later I get to the front, the woman directs me to a machine which promptly tells me to see an agent. I'm irritated, but I figure that there must be an agent ready to help me with such a problem...
Not so much - Back of the line...
You're kidding right? The woman was a bitch about it too. The two women in front of me had the same thing happen, they responded by calling United Airlines and talking to a manager. They got free tickets. I didn't feel like dealing with it. I figure its not big deal, I got to the airport like 100 minutes before my flight, I've got lots of time.
Aside: It is almost impossible to believe, but as I am standing in the second line, I hear "JMay?" and turn around to find Jenney Springer walking into Laguardia. I didn't know she was up in NYC, and she didn't know I was either.
So, my flight is supposed to be to D.C., then to Knoxville. Again the flight to DC is so delayed that I can't make my connection in D.C. - the only connection of the day, thus, I'd be stranded in D.C. - so they panic. This is the first flight I didn't get on...
Jenney was flying to Chicago O'Hare, then connecting to Knoxville. I suggest to the woman that maybe I can do that? Sure! We can make that work, there is a 2 o'clock...no, its full. There is a 3 o'clock...no, its full. Wait! I can get you on the 4 o'clock, you'll get into Chicago with 38 minutes to spare before your connection. Not ideal, but I take it. They put me on standby for the 2 o'clock flight. I have 10 minutes to clear security and be at the gate to be eligible for standby (so the woman says).
I run through Laguardia, hustle through security, and run to gate C 12. I find out when I get there that it doesn't matter, I was on the list, and only had to be there 15 minutes before take off. I catch my breath and wait. And wait. And wait. I didn't get on the flight. This is the second flight I didn't get on...My bags, if your curious, did make this flight.
I ask the guy at the counter, how do I make sure I'm on the standby list for the 3 o'clock? Just go down to C 10 and when the desk agent arrives, they can take care of it. I thought that he was telling me the desk agent would put me on the standby list. What he was really doing was telling me he didn't feel like dealing with my question, and that the next desk person would. I stood (literally stood) at the desk for 32 minutes before someone showed up at the desk, only to be told that I was automatically rolled to that list, and didn't need to wait to talk to her. I have 40 minutes until the flight leaves, and I have to be there 15 minutes before the doors close to see if I get on. I run out of the airport to smoke a cigarette as quickly as I can. I run down to the food court to get a bite to eat (fast-food Chinese...mmmmmm) and then run back through security.
I get back to the gate about 18 minutes before the door closes, and they are starting to re-assign seats. I listen as the call the people around me up for tickets. I listen as they call almost EVERYONE around me. As it turns out (of course) I was the first person on the list NOT to get a ticket, aka, I was next. This is the third flight I didn't get on...
Now its on to the 4 o'clock, but at least my flight is guaranteed. 38 minutes won't be much time to cross O'Hare (a very large airport), but I'll get it done. Then the flight status updates. Its going to be 10 minutes late leaving...Oh shit. Well, 28 minutes won't be much time to cross O'Hare, but I'll get it done. Then the flight updates again...90 minutes late leaving. FUCK!!!!! Are you kidding? Is this a joke? Am I on TV? This is the fourth flight I didn't get on...
I call United Airlines from the terminal, and tell them that they MUST get me to Knoxville. I add (after a second to ponder who I'm dealing with) that It needs to be TODAY. After sitting on hold for almost 25 minutes, the nice Indian man tells me that he has a seat for me on U.S. Airways. NO SHIT, all four flights I was supposed to be on were United, and as it turns out, all 4 flights I took were U.S. Airways. (THIS IS WHY I FLY DELTA). I have 1 hour to change terminals. If you've ever had a chance to go from the United terminal to the U.S. Airways terminal at LGA you know they are in separate buildings, about two city blocks from each other. I walked. It was cold, rainy, and I had no choice.
Once I reached the U.S. Airways desk, the woman spent about 10 minutes cursing the folks at United for "sending this crap over here without taking time to clean up the record, I don't know where you're even going!" So after a few more minutes of her silent, passive aggressive typing she says, Okay, you're all set, your flight leaves in 40 minutes, and you'll have 30 minutes to change terminals in Charlotte.
So I head to the security checkpoint, they ask for the boarding pass and ID, as always. "I'm sorry sir, this is not your ticket" WHAT?!? Sure enough, this ticket is for May, Jessica Rose. I don't know anyone by that name. I immediatly storm back to the U.S. Airways counter and insist they put MY NAME on MY BOARDING PASS. 15 minutes later I'm back on my way through security. Now, because I've changed airlines, my ticket looks like a one-way ticket out of NYC. I don't know if you know this, but a one-way ticket into or out of NYC will get you the SSSS tag on your boarding pass. That means Super Special Security Screening I think...You get to take off your shoes and belt, and they swab you for TNT, and pat you down, and scan your shoes and such...very exciting, and again something I didn't have time for. I finally get through security, grab a drink as fast as I can, and its onto the plane. This is the fifth flight I am supposed to get on, and at last, I take off from Laguardia, 3 hours later than planned.
It took about 20 minutes longer than it was supposed to take for us to get off the ground, and no joke, i was in the VERY LAST SEAT on the plane. Back right corner. There is NO FURTHER I COULD BE from the door. We landed in Charlotte and I had 17 minutes to move from the end of the C terminal to the end of the E terminal. I had a 24.5 lb. backpack in haul (I know because in my boredom at the ticket counter, I weighed everything I could get my hands on). I made it with 3 minutes to spare. As I ran up to the gate, they were in the process of re-assigning our seats to standby patrons. I made it though, and my flight took off, and a mere 41 minutes later I was in Knoxville.
My bags however, were in Chicago with Jenney Springer (not actually with her, but, supposed to be on her flight). That flight didn't leave Chicago that night. I guess I'm glad I didn't get on standby on the other flights, I got home almost 15 hours sooner than Jenney, and only 4 hours later than planned. Thank god U.S. Airways was there to clean up United's mess.
My bags didn't arrive for 2.5 days - by the way.
Stay Tuned...


